Terms of Service

Welcome to POET Candles®

By using our website and purchasing our products, you agree to the following terms and conditions.

Products

POET Candles offers luxury scented candles made with a rapeseed and coconut wax blend. We aim to represent our products accurately, although colours may vary slightly depending on individual screen settings.

Prices & Payments

All prices are displayed in GBP (£). POET Candles is not VAT registered, so VAT is not charged.

Payments are processed securely through the payment methods available at checkout.

Delivery

We currently deliver within the United Kingdom only.

Standard delivery costs £4.99, with an estimated transit time of 3–5 working days following dispatch.

We will contact you if an unexpected delay affects your order.

Returns & Refunds

Customers may cancel their order within 14 days of receiving it and have a further 14 days to return the goods.

Please refer to our Returns & Refunds Policy for full details, including return postage costs and refunds.

Faulty, damaged or incorrectly supplied products will be handled in accordance with your statutory consumer rights.

Candle Safety

Always follow the safety instructions supplied with your candle. Never leave a burning candle unattended, and keep candles away from children, pets and flammable materials.

Website Content

All POET Candles branding, photographs, designs and written content remain the property of their respective rights holders and must not be reproduced without permission.

Contact Us

For questions about your order or our products, please contact:

POET Candles
Email: poetcandles@outlook.com
Website: www.poetcandles.co.uk

Consumer Rights

Nothing in these terms affects your statutory rights under UK consumer law.