Shipping policy
Shipping Policy
UK Delivery
POET Candles currently delivers within the United Kingdom only.
Delivery Charges
Standard UK delivery: £4.99 per order.
Delivery Times
Standard delivery typically takes 3–5 working days following dispatch.
We carefully prepare and package every candle to ensure it arrives safely. Delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
Order Processing
Orders are prepared and dispatched as promptly as possible. We will contact you if there are any unexpected delays.
Damaged or Missing Parcels
If your order arrives damaged or has not arrived within the expected delivery period, please contact us so we can investigate and resolve the issue.
Contact Us
For shipping enquiries, please email:
Thank you for shopping with POET Candles.